Support
We read every message.
Get in touch
Questions, bugs, feature ideas, or anything else — email jackson.ullmer@gmail.com. We aim to reply within two business days.
Report a rating, spot, or user
Every rating and spot in the app has a report option, and you can block a user from their profile. Reports are reviewed within 24 hours and anything that breaks the rules is removed. If something urgent needs attention faster, email us directly at jackson.ullmer@gmail.com with the word URGENT in the subject.
Delete your account
Open the app, go to Settings, and choose Delete Account. This permanently removes your profile, ratings, logs, and photo. Drinks and spots you added to the shared catalogue stay so other people’s ratings still make sense, but your name is detached from them. The deletion is immediate and cannot be undone.
Forgot your password
Tap “Forgot password” on the sign-in screen and we’ll email you a six-digit code. Codes expire after 30 minutes. If the email doesn’t arrive, check your spam folder first, then email us.
Location and photos
Ripper Rater asks for location only to center the map near you and to attach a position to a spot you add. It does not track you in the background. Photo access is used solely to let you pick a profile picture. You can decline both and still use the app.